The Robot Cafe, believed to be the first of its kind in Nairobi and the region, features three robots moving among human waitstaff to serve food to fascinated diners.
Cafe owner Mohammed Abbas says the robots, acquired for entertainment purposes, were inspired by his experiences with robot service in Asia and Europe, leading him to make the significant investment despite the high cost of importing them.
“It was very expensive to import the robots,” he admits, but adds that the decision has paid off as the restaurant is “often busy with curious customers” eager to experience robot service.
One such customer, Packson Chege, took a plate of fries from the robot’s tray while his friend filmed the moment.
“It’s something unique,” he remarked, “because in Kenya, I’ve never seen a restaurant like this. I think it’s a great idea from the owner.”
The three robots, named Claire, R24, and Nadia, aren’t capable of full conversations but can say phrases like “Your order is ready, Welcome” before customers press an exit button to collect their food from the tray.
Waiters control the robots via an iPad app, while still playing a vital role by taking orders from those who don’t use the online system and personally delivering drinks.
Though currently used as a novelty, this technology could significantly impact the global workforce, particularly in Africa, where the population has a median age of 19.
The cafe’s manager clarifies that the robots are not meant to replace human waiters, as they can’t handle all tasks.
“At no point are the robots able to fully function in all the services that are supposed to be ongoing in the restaurant without the human touch,” stated John Kariuki.
He also noted that robots are too costly to be a money-saving option, adding, “If you are trying to save money, it is not going to work if you choose to go the robotic way.”
Hospitality expert Edith Ojwang believes both robotic and human service can coexist. “The hospitality industry is very diverse,” she said.
“Some clients will prefer robotic service and full automation, while others will seek the warmth and personal touch of human service, so it’s not entirely a threat to human labor due to the diverse nature of the clientele.”